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find here our Frequently Asked Questions
To have the application "EZ PARK is very simple :
You can reset your password at any time using your mobile number or the email provided when registering by clicking on the link "Forgotten password" em > on the connection interface, but also by going directly to the sub-account menu of the application.
Several options are available to you:
By clicking on the small sign "+" which is at the top right next to your account balance, I enter the amount I want to top up and my number phone number then I validate by pressing the "Reload" button.
Please wait 1 hour and if within an hour your balance is still not credited, please call our call center to take this claim into account.
As soon as you have chosen a zone, the hourly cost is displayed on the application before validating your parking.
The parking card displayed on the application shows you the position of your vehicle and therefore the name of the zone is displayed. However, the application allows you to choose the "other" option from the list of proposed zones if you are in doubt.
Once parking has been confirmed, it is no longer possible to cancel it.
You can view the details of your transactions by going to the parking history and it is possible to print your payment receipts online from a computer. These payment receipts are the equivalent of an invoice.
No absolutely not. On the other hand, our checking agents who are present in the field will provide you with this information on request.
A sign or, failing that, the signage on the ground marked "PAYANT" allows you to know which street is paying.
As long as your parking is in progress, you can move and park wherever the hourly cost of parking is the same. However, as soon as the hourly cost in an area is different from the hourly cost set for your previous parking, you are required to make a new parking.
Agents are on the ground and have a device that allows by flashing the license plate, to know if the plate is in order, ie if the parking has been paid.
If you park without paying for your parking via the EZ PARK app, our agents will flash your license plate and you will be fined 5000 FCFA . So you will have to pay this fine via your EZ PARK account which will be debtor of 5000 FCFA. If after 24 hours your vehicle is still parked in the same parking space with an unpaid fine, then you will receive a new fine of 30,000 FCFA and your vehicle will be transported to the municipal pound. < / strong>
The EZ PARK app sends you a notification 10 minutes before the end of your parking time, so no oversights are possible! But if despite this you spend your time without renewing the parking lot, you will receive a fine of 5000 FCFA . So you will have to pay this fine via your EZ PARK account which will be debtor of 5000 FCFA. If after 24 hours your vehicle is still parked in the same parking space with this unpaid fine, then you will receive a new fine of 30,000 FCFA and your vehicle will be transported to the municipal pound. < / strong>
When you pay for parking for a third party you are fully responsible for the resulting fines, i.e. in the event of a fine it is you who will have to pay this fine so your EZ PARK account will be liable for the amount of the fine.
These are services intended for businesses only. This means that to benefit from these services, you must complete an information slip that will take into account the taxpayer's card and the location map. In addition, a minimum of 4 license plates must be registered in the BUSINESS account .
These accounts allow companies to park in the city of Douala on an unlimited basis. In return, companies commit to a minimum period of 6 months maximum, and 12 months for a minimum of 4 vehicles.
Paid parking is 100 FCFA per hour for 10 hours per day .
We have 1000 FCFA per day for an average of 22 days over a month or 22,000 F per month and per vehicle . A 15% reduction per vehicle, i.e. a little more than 3 days free on parking costs.
The advantage for businesses:
Yes. This must be paid for in advance for a minimum of 6 months . Please contact customer service for this offer and all related information.